Privacy Policy

Last Updated: January 15, 2026

Effective Date: January 15, 2026

Meridian is committed to protecting the privacy and security of personal information we collect in the course of our property management operations. This policy explains how we collect, use, store, and protect your information in compliance with Thailand's Personal Data Protection Act (PDPA).

1. Data Controller Information

Meridian operates as the data controller for personal information collected through our property management services.

Contact for Data Matters:

Email: privacy@meridialsves

Address: 53/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand

Phone: +66 2 847 1925

2. Information We Collect

Personal Identification Information

Name, contact details (email address, phone number), residential address, and identification documents required for rental agreements.

Financial Information

Bank account details for rental payments, employment information for rental application processing, and payment history related to property rentals.

Property-Related Information

Rental preferences, property viewing history, maintenance requests, and correspondence regarding property matters.

Technical Information

Website usage data through cookies, IP addresses, browser information, and interaction patterns on our digital platforms. See our Cookie Policy for details.

3. How We Use Your Information

Service Delivery

Processing rental applications, coordinating property viewings, managing rental agreements, handling maintenance requests, and facilitating communication between parties.

Legal Compliance

Meeting requirements under Thai rental laws, conducting identity verification as required by regulations, maintaining records for legal and accounting purposes.

Service Improvement

Analyzing service usage patterns, identifying areas for operational enhancement, and developing better property management processes.

Communication

Sending service-related notifications, responding to inquiries, providing property information, and coordinating rental arrangements. Marketing communications are sent only with explicit consent.

4. Legal Basis for Processing

We process personal data based on the following legal grounds under Thailand's PDPA:

  • Contractual Necessity: Processing required to fulfill rental agreements and provide requested services
  • Legal Obligation: Compliance with Thai rental regulations and tax requirements
  • Legitimate Interest: Operational activities necessary for property management and service delivery
  • Consent: Marketing communications and optional data processing activities where explicit consent is obtained

5. Data Sharing and Disclosure

Property Owners

Tenant information is shared with property owners as necessary for rental arrangement processing and property management coordination.

Service Providers

Maintenance contractors, security services, and administrative support providers receive limited information necessary for service delivery.

Legal Requirements

Information may be disclosed to Thai authorities when required by law, court order, or regulatory requirement.

Third-Party Services

Payment processors, cloud storage providers, and communication platforms that support our operations. These providers are contractually bound to protect your data.

6. Data Retention

We retain personal information for the following periods:

  • Active Clients: Duration of rental period plus 90 days for service completion
  • Financial Records: 7 years as required by Thai accounting regulations
  • Rental Agreements: 5 years after contract termination for legal reference
  • Marketing Lists: Until consent is withdrawn or data subject requests removal
  • Inquiry Records: 6 months for prospective clients who do not proceed with rentals

7. Data Security

We implement security measures to protect personal information:

  • Encrypted data transmission for online communications
  • Secure cloud storage with access controls
  • Limited staff access based on operational necessity
  • Regular security review and update procedures
  • Physical document security in office facilities

8. Your Rights Under Thai PDPA

You have the following rights regarding your personal data:

  • Access: Request copies of personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of data when no longer necessary for original purpose
  • Portability: Receive your data in structured, commonly used format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing or optional processing
  • Complain: Lodge complaint with Thailand Personal Data Protection Committee

To exercise these rights, contact privacy@meridialsves. We will respond within 30 days as required by Thai law.

9. Cookies and Tracking

Our website uses cookies for functionality and analytics. We use:

  • Essential Cookies: Required for website operation and security
  • Analytics Cookies: To understand site usage patterns (with consent)
  • Preference Cookies: To remember your settings (with consent)

For detailed information, see our Cookie Policy.

10. International Data Transfers

Some service providers we use may process data outside Thailand, including cloud storage services. When data is transferred internationally, we ensure adequate protection through:

  • • Standard contractual clauses approved by data protection authorities
  • • Service providers with appropriate security certifications
  • • Compliance with Thai PDPA requirements for international transfers

11. Children's Privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from minors. Rental agreements require adult signatories. If we become aware of data collected from individuals under 18, we will delete it promptly.

12. Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify active clients via email. Continued use of our services after updates indicates acceptance of the revised policy.

13. Contact Us

For questions about this privacy policy or how we handle your personal data:

Email: privacy@meridialsves

Phone: +66 2 847 1925

Address: 53/7 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand

We aim to respond to all privacy-related inquiries within 30 days.